Your Privacy Matters To Us

Introduction

GRH Power Solutions ("GRH", "we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit our website, contact us or use our services, how we use it, and the choices you have.

By using our website or sharing your information with us, you agree to the practices described in this policy. It is intended to be read with the applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information We Collect

We collect only the information we need to respond to you and deliver our services:

• Information you give us – your name, company name, phone number, email address, location, industry, requirement type and product interest when you fill in our enquiry form, call, email or message us on WhatsApp.
• Project and site information – details about your equipment, electrical load, site conditions and service history that you share for quotations, studies, installation, rental or AMC work.
• Technical information – your IP address, browser type, device information, pages visited and time spent, collected automatically through cookies and similar technologies.

How We Use Your Information

• To respond to your enquiries and prepare quotations, proposals and technical recommendations.
• To deliver, install, maintain and support the products and services you request, including rentals and AMC contracts.
• To schedule site visits, service calls and preventive maintenance.
• To send service updates, invoices and important notices about your account or contract.
• To improve our website, services and customer experience.
• To meet our legal, tax and regulatory obligations.

We will only send you marketing communications if you have agreed to receive them, and you can opt out at any time.

Sharing Your Information

We do not sell or rent your personal information. We may share it only when needed:

• With trusted manufacturers, OEM partners, technicians and logistics providers who help us supply, install or service equipment.
• With service providers that host our website, manage email or support our business operations, under suitable confidentiality obligations.
• When required by law, court order or a government authority, or to protect our rights, property or safety.

Cookies

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences and understand how visitors use our pages. You can block or delete cookies through your browser settings, though some parts of the site may not work as intended without them.

Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as needed for the purposes described in this policy, including to fulfil contracts, provide after-sales support and meet legal, accounting or reporting requirements. When it is no longer needed, we delete or anonymise it securely.

Your Rights

Subject to applicable law, you may:

• Ask for a summary of the personal information we hold about you.
• Ask us to correct, update or complete your information.
• Ask us to erase your information when it is no longer required.
• Withdraw your consent for marketing or other consent-based processing.
• Raise a grievance about how your information is handled.

To make a request, contact us using the details below. We may need to verify your identity before acting on it.

Third-Party Links

Our website may contain links to other websites, such as manufacturer pages, maps or social media. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has shared information with us, please contact us and we will delete it.

Changes To This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date shown at the top. Please review it periodically.

Contact & Grievance Officer

If you have any questions, requests or complaints about this Privacy Policy or your personal information, please contact our Grievance Officer:

[Grievance Officer Name]
GRH Power Solutions
No. 2, Hemavathi Street, TVK Nagar, Chennai – 600 011, Tamil Nadu, India
Email: admin@grhpowersolution.com
Phone: +91 97911 45135